Omnichannel Customer Engagement Solution Comm100 is a global provider of digital omnichannel customer engagement solutions that helps brands orchestrate their unique blend of human agent, bot, and self-serve interactions​.

Description

87% of senior business leaders see customer experience as their top growth engine, yet only 1 in 3 feel prepared to address this. To begin the journey towards improving CX, organizations must offer live chat. Here’s why:

Response Time

Unlike phone support, live chat lets support agents handle multiple concurrent conversations. With this increased capacity, live agents can respond more quickly to customers instead of leaving them waiting on hold.

Increase Customer Satisfaction
Be available 24/7 with Chatbots, Task Bots, and Knowledge Bases
Speak your customer’s language with our auto-translate feature
Create personal connections through audio or video chats
Drive Service Efficiency
Say goodbye to screen-switching with our unified agent console
Avoid unnecessary typing with canned messages
Automate repetitive workflows using pre-built trigger actions

Personalized Conversations

Comm100 Live Chat stores previous conversations from every one of your channels together (and connects it with your CRM – more on this in the next point), so that your agents always have the customer info they need at hand.

Simplify Support Management
Monitor or take over conversations, and provide agents with real-time feedback
Schedule with ease using our built-in shift scheduling feature
Code-free platform – no technical expertise required

Optimize Team Capacity

Avoid agent overload by setting up individual agent conversation capacity
Make sure nothing slips through the cracks by setting up your own SLAs for each channel
Allow bots to automate the simple interactions, and escalate the important ones

Alternative Channels ( Omnichannel )

Digital omnichannel platforms like Comm100 allow information to move between channels to create a smooth experience for customers and agents. Whether customers reach out via website, social media, SMS, or email, every channel is connected together so the customer gets a quick response and the same great service.

Master the Omnichannel Journey
Track every digital conversation with complete customer history across all channels
Track website behaviour to understand your customers’ on-site journey
Segment your customers to better prioritize and track engagement

Not convinced yet? Hear from some of our customers, including Stanford University, Canadian Blood Services, Fitbit:

Fitbit generated $6M in pipeline with help from Comm100 Live Chat